Frequently Asked Questions, Answered

*NEW* SCBR Mobile App

By searching Sanibel Captiva Beach Resorts in the app store on iOS and Android.

Go to the app, tap the “Coupons” tab at the bottom of the app and enter in your reservation confirmation #.

Coupons are for guests staying two nights or more, extend your stay to unlock over $250-value in savings!

No, book direct with the resort by calling or booking online through our website and stay two-nights or more to unlock exclusive coupons.


Our friendly, on-site reservationists are available by phone Monday – Friday 8 am – 5 pm and Saturday 8 am – 3 pm by calling 800.824.0476.

You must cancel your reservation 14 days prior with a $35 cancellation fee. When canceling less than 14 days prior to reservation, you’ll be charged a cancellation fee equal to a one-night stay.

No resort fee when you book direct through our website or by phone at 800.824.0476 

You must be at least 21 years old.

No, we do not charge resort guests that have a reservation for parking. 

Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! 

Yes, for information regarding our ADA-compliant accommodations, please visit or call 800.824.0476 

Yes, on select rooms with an additional pet fee of $35 per pet per night. There are breed and weight restrictions. Learn more about our pet policy here: 

Room rates are based on a maximum of two adults per room. Each additional adult (13 years old and up) is an additional $15 per person per night.


Were 30 miles from the airport, which is approximately 1-hour. Google Maps directions are here: 

No, we do not offer airport transportation.

No, we do not offer travel insurance. 

Check-in is at 4pm. Check-out is at 11 am. 


Yes, at designated smoking areas that can be found around the resort. Smoking is not allowed in rooms. 

Beach towels are complimentary for use by all guests, and beach chairs are available for rent.


Our top-rated restaurants and menus can be found here: 

Through our websites or by calling 239-472-1541 Ext 310 

Normandie Seaside Café: 

Yes, we can accommodate food restrictions and limitations. Please let your server know before ordering. 

Yes! Call day-of to place your order for breakfast, lunch or dinner at Normandie Seaside Cafe and pick-up at the time the order is ready! To see all of your dining options and hours of operation, visit this link for more information: 

Yes! We’re open to the public for breakfast, lunch and dinner.

Cancellation Policy

Cancellations made prior to 14 days of arrival are subject to a $35 cancellation fee.
Within 14 days of arrival, cancellations and date changes are non-refundable and will result in a charge for all nights plus tax.