Frequently Asked Questions, Answered
Reservations
You must cancel your reservation 14 days prior with a $35 cancellation fee. When canceling less than 14 days prior to reservation, you’ll be charged a cancellation fee equal to a one-night stay.
No resort fee when you book direct through our website or by phone at 800.824.0476
Up to one year in advance.
Yes, please visit https://westwindislandresort.com/special-savings/ to see our latest offers.
No, we do not charge resort guests that have a reservation for parking.
Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! https://westwindislandresort.com/book-direct/
Yes, for information regarding our ADA-compliant accommodations, please visit https://westwindislandresort.com/accessibility-document-2/ or call 800.824.0476
Yes, on select rooms with an additional pet fee of $35 per pet per night. There are breed and weight restrictions. Learn more about our pet policy here: https://westwindislandresort.com/accommodations/#_pets
Room rates are based on a maximum of two adults per room. Each additional adult (13 years old and up) is an additional $15 per person per night.
Arrival
We’re 30 miles from the airport, which is approximately 1-hour. Google Maps directions are here: https://goo.gl/maps/dyR5kxUmosrrE1er6
No, we do not offer airport transportation.
No, we do not offer travel insurance.
Check-in is at 4pm. Check-out is at 11 am.
On-Property
Yes, at designated smoking areas that can be found around the resort. Smoking is not allowed in rooms.
Dining
Our top-rated restaurants and menus can be found here: https://westwindislandresort.com/dining/
Through our websites or by calling 239-472-1541 Ext 310
Normandie Seaside Café: http://normandierestaurant.com/
Yes, we can accommodate food restrictions and limitations. Please let your server know before ordering.
Yes! Call day-of to place your order for breakfast, lunch or dinner at Normandie Seaside Cafe and pick-up at the time the order is ready! To see all of your dining options and hours of operation, visit this link for more information: https://westwindislandresort.com/dining/
Yes! We’re open to the public for breakfast, lunch and dinner.
Cancellation Policy
Within 14 days of arrival, cancellations and date changes are non-refundable and will result in a charge for all nights plus tax.